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SAINA MOLINA WALID MEGAHED

CERTIFIED SERVICE ADVISOR

Villa 12 32nd street Khalifa City, Abu Dhabi, UAE

Profile summary

Accomplished Certified Service Advisor with 10 years of progressive experience in customer relations and automotive service operations, including GCC experience in Abu Dhabi. Multilingual in English, Arabic, and Filipino, with a track record of maintaining a 93 percent Customer Satisfaction Index since 2021. Dedicated to delivering professional service reception, transparent workshop coordination, and effective client communication.

Career highlights

Customer Satisfaction Index: Maintains a 93 percent Customer Satisfaction Index since 2021 while directing the complete customer service journey at Porsche Service Center.

Service Reception Management: Managed front-desk operations and customer reception services within an automotive environment, coordinating appointments and directing client inquiries to appropriate internal teams.

Guest Relations Operations: Directed guest relations and client engagement operations for live events, supervising visitor intake workflows, registration desks, and information points.

Key skills

Professional. Customer Relationship Management . Customer Complaint Resolution . Service Reception & Vehicle Consultation . Workshop Coordination . Customer Retention & Loyalty . Technical Communication . Sales & Upselling Opportunities . Appointment & Workflow Management . Problem Solving & Conflict Resolution . Microsoft Office Suite . Time Management & Multitasking . Professional Communication . Cross-Functional Team Collaboration . Adaptability & Performance Under Pressure . Customer Relationship Management Customer Complaint Resolution Service Reception & Vehicle Consultation Workshop Coordination Customer Retention & Loyalty Technical Communication Sales & Upselling Opportunities Appointment & Workflow Management Problem Solving & Conflict Resolution
SkillsMicrosoft Office Suite Time Management & Multitasking Professional Communication Cross-Functional Team Collaboration Adaptability & Performance Under Pressure

Professional experience

Certified Service AdvisorJan 2021 - Present
Porsche Service CenterAbu Dhabi, UAE

Directs customer service operations from vehicle reception through final delivery, managing service consultation, repair authorization, and progress updates. Coordinates internal departments and technicians to align workshop workflows and maintain administrative accuracy across job cards, invoices, and customer records.

  • Maintains strong customer relationships through transparent service updates and professional follow up.
  • Achieves high customer satisfaction, maintaining a 93 percent Customer Satisfaction Index since 2021.
  • Identifies maintenance and repair opportunities to support workshop revenue growth while sustaining trust.
  • Resolves customer complaints professionally to secure timely resolution and preserve loyalty.
Front Desk Client Relations SpecialistApr 2019 - Jan 2021
Porsche Service CenterAbu Dhabi, UAE

Directed front-desk operations and customer reception services within an automotive environment. Coordinated appointments, telephone communications, and service-related requests while directing client inquiries to appropriate internal teams.

  • Maintained accurate appointment schedules and monitored daily bookings to ensure smooth coordination between customers and service teams.
  • Handled client concerns professionally, provided timely follow-up communications, and escalated complex matters when required.
  • Supported daily administrative activities and maintained standard customer service procedures.
Customer Experience & Guest Relations StaffJan 2016 - Sep 2018
Vibes Events

Managed guest relations operations under event leadership direction, supervising visitor intake workflows and registration desks across large-scale functions to maintain service standards.

  • Handled exhibitor and attendee escalations, resolving service requests for visitors.
  • Coordinated guest requirements while maintaining a professional environment.

Languages

English · Professional

Arabic · Professional

Filipino · Professional